Subscription License Agreement

This Subscription License Agreement ("Agreement") supplements the Platform Terms of Service and governs the provision of subscription-based practice management features on the Wekitsak platform. This Agreement is between the subscribing healthcare provider ("Subscriber") and Essenzvita Life Sciences Private Limited ("Essenzvita").

By completing a subscription purchase, Subscriber accepts this Agreement and the Platform Terms of Service. Both documents apply concurrently to subscribers, with this Agreement controlling matters specific to the subscription.

1. Grant of Subscription License

Subject to payment of applicable fees and compliance with the Platform Terms of Service, Essenzvita grants Subscriber a non-exclusive, non-transferable, revocable license to access and use the practice management module of the Wekitsak platform for the duration of the subscription period ("Subscription Period").

The practice management module includes functionality for managing offline patient visits, maintaining electronic health records, generating digital prescriptions, appointment scheduling, billing, and related features as made available from time to time. Certain AI-powered tools may require additional patient consent as specified in the Platform Terms.

Features available without subscription, including telemedicine and collaborative care capabilities, are governed solely by the Platform Terms and are not affected by subscription status.

This license is personal to Subscriber and may not be shared, transferred, or sublicensed. Multiple practitioners at a single location each require separate subscriptions unless alternative arrangements have been made in writing.

2. Subscription Period and Fees

The Subscription Period, subscription fees, and payment terms are as communicated at the time of purchase and confirmed in the tax invoice provided upon payment. Subscription Periods may range from twelve months to multiple years depending on the option selected at purchase.

Fees are due in advance and must be paid in full before access to subscription features is granted. Accepted payment methods include bank transfer, UPI, credit/debit cards, net banking, and such other methods as may be made available.

For payments processed online, fees are exclusive of applicable goods and services tax, which is charged separately. For offline payments, fees are inclusive of all applicable taxes.

Fees are non-refundable except as expressly provided in Section 6 of this Agreement.

3. Renewal and Price Adjustments

Subscriptions do not automatically renew. Subscriber must affirmatively elect to renew before the end of the current Subscription Period. Renewal reminders will be sent at sixty, thirty, and seven days prior to expiration.

Essenzvita reserves the right to adjust pricing for renewals. Any price changes will be communicated no less than sixty days before the end of the current Subscription Period. Subscriber may elect to renew at the new price or decline renewal, in which case subscription features will terminate at the end of the current period.

Pricing for the current Subscription Period is fixed and will not change mid-term.

4. Suspension for Non-Payment

Failure to renew before expiration of the Subscription Period results in immediate suspension of access to subscription features. A seven-day grace period applies during which full access continues. From day eight through day fifteen, access is restricted to read-only mode. After fifteen days, access is completely suspended.

Late payment fees of five hundred rupees per month or part thereof apply to overdue amounts. Access is restored upon payment of all outstanding fees including late charges.

Extended non-payment may result in termination of the subscription and account pursuant to the Platform Terms.

5. Feature Modifications

Essenzvita may modify subscription features from time to time, including adding new features, modifying existing features, or deprecating features. Modifications that are enhancements or non-material changes may be implemented without notice. Material reductions in functionality that significantly impair the value of the subscription will be communicated with ninety days' advance notice.

If material reductions occur, Subscriber may elect to terminate the subscription and receive a pro-rata refund for the unused portion of the Subscription Period.

6. Refund Policy

Subscription fees are non-refundable except in the following circumstances:

First, if subscription features are unavailable for more than thirty consecutive days due to causes within Essenzvita's control (excluding force majeure, third-party failures, or Subscriber's own network issues), Subscriber may request a pro-rata refund for the period of unavailability.

Second, if Essenzvita materially reduces subscription features as described in Section 5 and Subscriber elects to terminate, a pro-rata refund for the unused Subscription Period will be provided.

Third, if required by applicable law, court order, or regulatory directive.

Fourth, at Essenzvita's sole discretion on a case-by-case basis in extraordinary circumstances.

Refund requests must be submitted within seven days of the relevant event. Essenzvita will investigate and respond within fifteen business days. Approved refunds are processed within thirty days to the original payment method.

7. Termination

Subscriber may terminate the subscription at any time by providing written notice. No refund will be provided for early termination except as specified in Section 6. Subscriber retains access through the end of the paid Subscription Period unless immediate termination is requested.

Essenzvita may terminate the subscription immediately for material breach of this Agreement or the Platform Terms, including non-payment after the grace period, violation of acceptable use provisions, provision of false information, or revocation of medical licensure. Termination by Essenzvita for cause does not entitle Subscriber to any refund.

Upon termination or expiration, access to subscription features ceases immediately. Patient data is retained pursuant to the data retention provisions in the Platform Terms. Subscriber may request data export subject to applicable fees for former subscribers.

8. Service Levels and Support

Essenzvita endeavors to maintain high availability of subscription features but does not guarantee any specific uptime percentage. Scheduled maintenance will be conducted during off-peak hours where reasonably practicable and will be announced in advance. Emergency maintenance may occur without notice.

Email and phone support is provided during business hours (Monday through Saturday, 10:00 AM to 6:00 PM India Standard Time). Response time targets are forty-eight hours for routine inquiries and faster for critical issues, but these are targets only and not guaranteed service levels.

Essenzvita's sole obligation for service interruptions is as set forth in the refund policy. No service credits, damages, or other compensation will be provided for unavailability or performance issues.

9. Taxes and Deductions

All applicable taxes are the responsibility of the party required by law to pay them. For online payments, goods and services tax is charged separately at the prevailing rate. For offline payments, fees are tax-inclusive.

If Subscriber is required by law to deduct tax at source, Subscriber must provide Essenzvita with appropriate documentation and certificates. The net amount payable shall be the subscription fee plus applicable GST minus any required withholding.

10. Payment Disputes

Disputes regarding charges must be raised within seven days of the transaction by contacting Essenzvita at the support address provided in the Platform Terms. Essenzvita will investigate and respond within fifteen business days.

Initiating a chargeback or payment reversal without first attempting resolution with Essenzvita will result in immediate suspension of the subscription. Essenzvita reserves all rights to pursue collection of legitimately owed amounts and may charge Subscriber for costs incurred in collecting such amounts or defending against chargebacks.

11. Relationship to Platform Terms

This Agreement supplements but does not replace the Platform Terms of Service. All provisions of the Platform Terms, including but not limited to those relating to data protection, intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution, apply in full to subscribers.

In the event of any conflict between this Agreement and the Platform Terms on matters specifically addressed in this Agreement, this Agreement controls. On all other matters, the Platform Terms control.

12. Modifications

Essenzvita may modify this Agreement with sixty days' advance notice for changes affecting fees or core subscription features, and thirty days' notice for other changes. Material modifications may require affirmative acceptance. Continued use of subscription features after the effective date of modifications constitutes acceptance.

13. General

This Agreement is governed by Indian law and subject to the dispute resolution provisions set forth in the Platform Terms, including mandatory negotiation, optional mediation, and binding arbitration in Pune or Kolhapur, Maharashtra.

This Agreement may not be assigned by Subscriber without Essenzvita's prior written consent. Essenzvita may assign to affiliates or in connection with corporate transactions.

Notices shall be provided in the manner specified in the Platform Terms.

This Agreement is executed in English. Any translation is for convenience and the English version controls.